Last Post 192 days, 4 hours Ago
I found this interesting article over at MSN Money site, Customer Service All Of Shame. Guess who was Number one on this list? Yes, you got it.. Sprint.. Yea! *golf clap*.. I'm not surprised.. This kind of BS comes from the top of a company. As I've said before, to correct these problems one needs to start by canning senior management. Take Jiffy Lube, another station (not going to mention name) caught them red handed fibbing to customers and selling them stuff they don't need.. This is a problem from the top. It appears that mostly the slick suit and tie liars get the important jobs at the top of the companies and start setting the focus toward stock holders and ignoring the customers and employees. Good business plan..
Sprint has a HUGE problem on their hands, not only are customers extremely unhappy, they keep laying off employees and guaranteeing that they'll never be able to hire quality minded people. Esry walks away with a multi-million dollar deal and leaves the company in shambles.. Good Job Esry, you thief! Sprint has this unethical way of extending your contract another 2 years if you call them for any reason. I'm sure some jerk can explain how "well you gotta read the fine print, or whatever." sure, Sprint you gotta read the fine print here, customers hate you for this and they are quitting you. Good job sprint... losers!
Guess who else was on the list? Comcast? yepper! I can speak from experience. They are not reliable! My service goes out at least once a month on average... And now when I call the 795-1100 number I get sent to a huge call center in friggin India... Good service there! Who is the jack-wad manager that thought this would be good? And when the services does go down, the customer service person on the other end doesn't believe you or gives you a standard bs line "we have people working on it" do ya? yea right, I'm sure you do. That is why it takes another 6 hours to get it back up.
I'm done ranting.. The point is this.. The customer is always right.. Yes, I know customers can be mis-informed, or whatever, but the customer is always right.
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jdembski
May 9, 2007 | 3:33 PM |
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Calco
May 9, 2007 | 7:52 PM |
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uncledum
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snapper
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snapper
May 9, 2007 | 8:45 PM |
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OneEarthOnePeople
May 9, 2007 | 9:04 PM |
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Calco
May 9, 2007 | 9:30 PM |
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Tongie_klop
May 9, 2007 | 11:46 PM |
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Calco
May 10, 2007 | 12:11 AM |
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taboolynn
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rbsm
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quadzero
May 10, 2007 | 8:17 AM |
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Diesel
May 10, 2007 | 8:30 AM |
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crwhite382003
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CASS816
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fxmolder
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minnidog
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rbsm
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Calco
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zoomdoggie
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Member Since: 9/27/2006
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